PRIVACY POLICY
Last updated: November 5, 2026
P&F International Translations respects the privacy of its website visitors, clients and business partners. Protecting personal data and maintaining the confidentiality of the information entrusted to us are essential aspects of our professional business practices.
This Privacy Policy explains what personal data we collect, how we use and store it, and what rights you have regarding the processing of your personal data when using our website https://pf-translations.com/ and our services.
Personal data is processed in accordance with applicable data protection legislation, including the Law on Personal Data Protection of the Republic of Serbia and, where applicable, the European Union General Data Protection Regulation (GDPR).
1. Data Controller
The data controller responsible for processing personal data is the service provider operating under the name:
P&F International Translations
Website: https://pf-translations.com/
Email: office@pf-translations.com
Phone – Serbia: +381 69 1560 316
Phone – Slovenia and EU: +386 70 177 513
Locations: Belgrade, Serbia / Ljubljana, Slovenia.
If you have any questions regarding the processing and protection of your personal data, you can contact us at office@pf-translations.com.
2. What Information Do We Collect?
Depending on how you contact us and use our services, we may collect the following categories of personal data:
2.1. Information You Provide Directly
When you contact us through our contact form, email, telephone, WhatsApp or Viber, we may process the following information:
First and last name;
Email address;
Phone number;
Company or organisation name;
Information provided in your enquiry;
Details of the services you are interested in.
2.2. Information and Documents Provided for Translation
When providing translation, certified translation, proofreading, transcription and localisation services, clients may provide us with documents containing personal data.
Such documents may include:
Personal identification documents;
Contracts and business documents;
Court and administrative documents;
Diplomas, certificates and attestations;
Medical records and documentation;
Other documents containing personal or confidential information.
We process the information contained in the documents provided to us only to the extent necessary to perform the agreed services, fulfil legal obligations or pursue other lawful purposes.
We pay particular attention to the confidentiality of documents that may contain sensitive personal data, including information concerning an individual’s health.
2.3. Automatically Collected Information
When you visit our website, certain technical information may be collected automatically, including:
IP address;
Browser type and version;
Operating system and device type;
Date and time of your visit;
Pages visited;
Technical information necessary to ensure the security and proper functioning of the website.
This information is primarily used to maintain the security and functionality of our website and to improve its performance.
3. Purpose of Personal Data Processing
We process your personal data for the following purposes:
Responding to enquiries and quotation requests;
Communicating with existing and prospective clients;
Providing written and interpreting services;
Preparing and certifying translations;
Providing court interpreter services;
Organising conference interpreting and technical support;
Fulfilling contractual obligations;
Meeting legal and accounting obligations;
Ensuring the security and proper functioning of our website;
Improving the quality of our services.
We do not use your personal data for purposes that are incompatible with the purposes for which it was originally collected, unless an appropriate legal basis exists.
4. Legal Basis for Processing
We process personal data only when an appropriate legal basis exists, including:
Performance of a contract or taking steps at the request of the data subject prior to entering into a contract – where processing is necessary to prepare quotations, communicate with clients and provide the requested translation services.
Legal obligation – where processing is necessary to comply with obligations imposed by law, including tax and accounting regulations.
Legitimate interests – where processing is necessary to protect our business operations, prevent misuse, ensure website security and safeguard our legal interests, provided that the rights and freedoms of the individuals concerned are respected.
Consent – where processing is based on your freely given, informed and unambiguous consent, as may be the case with certain types of cookies or marketing activities.
Where processing is based on consent, you have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
5. Confidentiality of Documents and Data Protection
P&F International Translations provides translation services involving documents that may contain personal, business-related and other confidential information.
All documents provided by our clients are treated as confidential and are used exclusively for the purpose of performing the agreed services and fulfilling legal obligations.
We do not publish, sell or disclose clients’ documents to third parties for marketing purposes or for any other unrelated purposes.
Access to documentation is restricted to individuals who need such access to perform the specific service.
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, disclosure or destruction.
Where engaging another translator, associate or technical service provider is necessary to perform a service, documentation may be made available strictly to the extent required to complete that service, subject to appropriate confidentiality and data protection obligations.
6. Sharing Personal Data with Third Parties
We do not sell or rent your personal data to third parties.
Your personal data may be made available to a limited number of trusted service providers where necessary for our business operations, including:
Website hosting and maintenance providers;
Email service providers;
IT and technical support providers;
Accounting and administrative service providers;
Translators and other associates engaged when necessary to perform our services.
Personal data may also be disclosed to competent public authorities where we are legally required to do so.
All individuals and service providers engaged to process personal data on our behalf are required to comply with appropriate data protection and confidentiality obligations.
7. International Data Transfers
As P&F International Translations provides services in Serbia, Slovenia and other countries, personal data may, in certain circumstances, be transferred between countries.
Where personal data is transferred outside the Republic of Serbia or the European Economic Area, appropriate conditions and safeguards are ensured in accordance with applicable personal data protection legislation.
Data transfers are carried out only where justified by a specific business purpose or necessary for the performance of the agreed services.
8. How Long Do We Retain Personal Data?
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by law.
Depending on the type of data and the purpose of processing:
Enquiry information is retained for the period necessary to respond to communications and potentially establish a business relationship;
Documents provided for translation are retained for the period necessary to complete the service and thereafter only where there is a legitimate business or legal reason;
Business and accounting records are retained for the periods prescribed by applicable legislation;
Technical information and website usage data are retained in accordance with security, maintenance and analytics requirements.
Once the applicable retention period has expired, personal data is deleted, destroyed or anonymised, unless further retention is required by law.
9. Cookies
Our website, https://pf-translations.com/, may use cookies and similar technologies to ensure proper functionality, improve the user experience and analyse website traffic.
Cookies are small text files stored on a user’s device when visiting a website.
Depending on their purpose, the following types of cookies may be used:
Strictly Necessary Cookies
These cookies are required for the basic operation of the website, security and proper display of content.
Functional Cookies
These cookies enable the website to remember certain settings and preferences in order to improve the user experience.
Analytical Cookies
These cookies may be used to collect statistical information about website visits, how visitors interact with pages and how website content can be improved.
Cookies that are not necessary for the functioning of the website are used with the user’s prior consent, where such consent is required by applicable legislation.
You can change your cookie settings through your internet browser and through any available consent management options on our website.
10. Data Security
We implement appropriate technical and organisational measures to protect personal data and confidential documentation provided to us.
These measures include access controls, system and communication security, and restricting access to documentation to authorised individuals.
However, no method of data transmission over the internet or electronic storage can guarantee absolute security.
11. Your Rights Regarding Personal Data
In accordance with applicable legislation, you have the right to:
Request confirmation as to whether we process your personal data;
Request access to your personal data;
Request the correction of inaccurate or incomplete personal data;
Request the erasure of your personal data where the legal conditions are met;
Request restriction of processing;
Object to the processing of your personal data where legally applicable;
Request data portability where applicable;
Withdraw previously given consent;
Lodge a complaint with the competent data protection authority.
To exercise your rights, you can contact us by email at:
We will respond to your request within the time limits prescribed by applicable legislation.
12. Protection of Minors’ Personal Data
Our website and services are not intended to directly collect personal data from minors through the website.
Where documents submitted for translation contain personal data relating to minors, such data is processed only to the extent necessary to perform the agreed service and in accordance with applicable legislation.
13. External Links and Third-Party Services
Our website may contain links to other websites and services, such as WhatsApp, Viber and other communication platforms.
When you access these services, their respective providers may collect and process your personal data in accordance with their own privacy policies.
P&F International Translations is not responsible for the processing of personal data on external websites and platforms that are not under our control.
We recommend reviewing the privacy policies of these services before using them.
14. Changes to This Privacy Policy
We reserve the right to periodically update or amend this Privacy Policy to reflect changes in applicable legislation, our business operations or improvements to our services.
All changes will be published on this page, together with an updated last revision date.
We recommend that you periodically review this page to stay informed about how we protect your personal data.
15. Contact
If you have any questions, requests or require additional information regarding this Privacy Policy or the processing of your personal data, please contact us:
P&F International Translations
Website: https://pf-translations.com/
Email: office@pf-translations.com
Serbia: +381 69 1560 316
Slovenia and EU: +386 70 177 513
Your privacy and trust are an important part of our professional relationship.